Would you like to follow up on this order? 2026-03-23 15:32 Finished Q7 New Android 14 TV Box 8GB+128GB Smart Network Set-Top Box Supports WiFi 6 Bluetooth 5.0 4K HDR10 Voice Remote Control TV Box Q7-Voice14-08128, AU Plug ×2 Could you tell us your concern about the order? Here is issue with the product I received Here is error message when I tried to submit my request The seller refused to help me I do not know how to use the product I'd like the seller to send me the accessories I'd like to keep the items and get partial refund I received an email saying the product is with safety issue Do I have to pay the return shipping fee? I have problem with opening Returns/refunds request (too complicated to submit the request) Others To inquire about a different order, click Here is issue with the product I received Femie joined the chat Select your language You can click the Globe button to switch language, powered by expert translation. Click to see the original text. Hello, thanks for contacting, this is Femie from Aliexpress Customer Service Team. It's my pleasure to meet you here, I am here to help you. Would you like to follow up on this order? 2026-03-23 15:32 Finished Q7 New Android 14 TV Box 8GB+128GB Smart Network Set-Top Box Supports WiFi 6 Bluetooth 5.0 4K HDR10 Voice Remote Control TV Box Q7-Voice14-08128, AU Plug ×2 Confirmed ! This is the order. 2026-03-23 15:32 Finished Q7 New Android 14 TV Box 8GB+128GB Smart Network Set-Top Box Supports WiFi 6 Bluetooth 5.0 4K HDR10 Voice Remote Control TV Box Q7-Voice14-08128, AU Plug ×2 OK just to clarify, you received your item that does not as described? Please give me a moment to look at your previous chat history. I will help you solve the problem as soon as possible. Please wait. just to clarify, you received your item that does not as described? yes here is my case number 2053807689375736 Thank you for your clarification and confirmation. I’m really sorry that you received an item that is not as described, but please rest assured that I will help you with this and make sure it is resolved. We have found out that you are able to open the dispute. What's your concern with submitting the request? Too complicated to provide the required evidence Simply want you to have a check on my problem and give me a solution Cannot find where to initiate a returns/refunds request Here is error message when I tried to submit my request (including error when upload the evidence) i submittted my request yesterday. Dear Customer, Thank you for contacting AliExpress Customer Care. We are committed to providing you with the support you need for your order 8210170286660934. Your request has been received. Please log in to your AE account and go to the order details page to apply for a refund/return immediately. If you still cannot access the dispute page, you can click the following link: https://www.aliexpress.com/p/reverse-pages/start.html?_forceUseSystemWebView=true&orderId=8210170286670934&received=true&source=order We suggest that you upload the text first, then upload the image, and try again. Your image format and size may also not comply with regulations. Please check; If you are still unable to initiate a dispute, we recommend that you go to the PC to initiate a dispute. The network will become more stable. Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us. Sincerely, AliExpress Customer Care www.Aliexpress.com 09:58 thank you for letting me know and i am really really sorry but don't worry i will personally coordinate with them to sort this thing out you can count me onn this rest assured that we will resolve this for you awesome Once again, I’m very sorry for the trouble, and I appreciate your patience throughout this process. I’m here to help until this is resolve. Is there anything else I can help you with at this moment? Just want to make sure that I have covered all of your concerns. As a valued customer you deserve the best care 16 seconds Friendly reminder: If you have more questions you can click the "Continue to chat" button below to ask them. No, I still have question. why isn't my case listed in my'returns/refunds page. ? 10:03 why isn't my case listed in my'returns/refunds page. ? Thank you for letting me know. Please don’t worry—I will make sure to review your case and resolve this for you. It seems this might be due to a system error, but I will personally follow up to ensure your case is properly listed and handled. You can rest assured that we are on your side and working to fix this. Thank you for your patience and understanding. Stay mmm. Look. I just want either a full refund. I won't bother with feedback. you've sold thousands of these products. I just really don't like being deceived. You're selling a product that is not at all as described. If you send me an actual product with correct hardware specs then I'll consider that but I will still forensically check the hardware. So Full refund or an actual truthful real product =I completely understand your concern, and I’m truly sorry for the situation you’ve experienced. Please don’t worry—rest assured that you will receive a full refund for this order. I will personally make sure that the refund is processed correctly and that your case is handled with the utmost care. Thank you for your patience and for bringing this to our attention. You can count on me to follow through until everything is fully resolved.